General Terms and Conditions of Carriage
The Courier Consignment Note (SY.DE.TA.) constitutes evidence of the conclusion of the courier service agreement and serves as proof that both the sender and the recipient have been informed of and have accepted the Company's General Conditions of Carriage. The Courier Consignment Note constitutes the individual service agreement governing each shipment and sets out, the terms and conditions applicable to the transportation of the postal item; non-acceptable and prohibited items; the Company's right to refuse acceptance of a shipment where the sender declines to permit inspection of its contents by an authorised Company representative; the sender's option to insure the shipment, together with the applicable insurance limits; compensation payable in the event of delay, theft, loss, or damage, together with the time limits for submitting claims, at least in accordance with EETT Decision No. 1182/7 (Government Gazette, Series II, No. 6151/09.02.2026); the circumstances under which the Company shall bear no liability; the procedures governing undeliverable postal items; and the procedure for resolving disputes between the Company and its customers. Specifically the general terms of carriage which are being accepted by the sender and the recipient are:
GENERAL TERMS AND CONDITIONS OF CARRIAGE BY GENIKI TACHYDROMIKI
Terms and Conditions for the Carriage of Documents and Parcels
For the transportation of parcels and documents through the shipment handling system of GENIKI TACHYDROMIKI, the Sender agrees to the terms and conditions set out in this document. Neither any representative, agent, or employee of GENIKI TACHYDROMIKI (hereinafter referred to as the "Company"), nor the Sender, is authorized to amend, waive, or otherwise modify these terms and conditions, in whole or in part.
The transportation of documents and parcels through the Company's delivery network is governed exclusively by the terms and conditions contained herein. The Sender expressly acknowledges that they have read, understood, and unconditionally accepted these terms and conditions.
Article 1: The Courier Consignment Note (SY.DE.TA.) is non-negotiable. It is completed either by the Sender or by GENIKI TACHYDROMIKI on the Sender's behalf. The Sender declares and warrants that they are the owner or lawful possessor of the goods described in the consignment note, or that they are duly authorized to act on behalf of the owner or lawful possessor of such goods. The Sender further declares that they have read, understood, and accepted the terms and conditions governing transportation through the GENIKI TACHYDROMIKI network.
Article 2: GENIKI TACHYDROMIKI reserves the right (subject to the restrictions imposed by the Hellenic Authority for Communication Security and Privacy – ADAE) to inspect the contents of any parcel or envelope entrusted to it for transportation; however, it is under no obligation to do so. For postal items weighing more than 100 grams, GENIKI TACHYDROMIKI is required to request and record the full identification details of the Sender or the Sender's authorized representative, as stated on an official identification document (such as a national identity card, passport, driving licence, military identity card, or residence permit), provided that the Sender is a natural person. If the Company considers that an item may pose a risk to public safety or public health, it reserves the right to refuse acceptance of the shipment, discontinue its transportation, and notify the competent authorities accordingly. GENIKI TACHYDROMIKI does not undertake the transportation of the following items or documents: Cash or currency; Foreign exchange; Gold; Precious metals and gemstones; Antiquities; Works of art; Lottery tickets; Shares and securities; Bonds; Perishable foodstuffs; Personal correspondence; Human or animal ashes; and in general, any items whose transportation is prohibited or restricted under applicable law or international conventions. Furthermore, GENIKI TACHYDROMIKI will not accept for carriage any items that are inadequately packaged or any shipments for which the Sender refuses to provide sufficient identification details or the recipient information requested by the Company. In such cases, the Company shall bear no liability whatsoever for any total or partial loss or damage to the shipment. GENIKI TACHYDROMIKI further reserves the right, either at the time of acceptance or at any time thereafter, to refuse to process or continue the transportation of a shipment where there are indications that it contains prohibited items, where the recipient's details are incomplete or insufficient, or where a customs declaration required under the applicable customs regulations has not been submitted.
Article 3: GENIKI TACHYDROMIKI shall make every reasonable effort and take all necessary measures to ensure the prompt delivery of shipments in accordance with its operating schedule. Under no circumstances, however, shall the Company be liable for any delay in the collection, transportation, or delivery of any shipment, or for any loss, damage, direct or indirect loss, consequential damages, or loss of profit arising from delayed delivery, improper delivery, or non-delivery resulting from unforeseen circumstances or force majeure, including, without limitation: a) unforeseen events beyond reasonable human control, such as accidents irrespective of fault, adverse weather conditions, delays affecting means of transport, strikes, war, general or partial mobilization, and similar events; b) any act, omission, or incorrect instructions on the part of the Sender, the Recipient, or any third party having an interest in the shipment; c) the nature or inherent characteristics of the contents of the shipment, which may render them susceptible to deterioration, damage, or destruction; or d) extraordinary circumstances arising from regulatory measures, including, without limitation, extreme weather events and/or public health protocols. Furthermore, GENIKI TACHYDROMIKI shall bear no liability whatsoever for any direct or indirect loss, consequential damages, or loss of profit resulting from delay, non-delivery, damage to, or destruction of a postal item where: the Sender has failed to declare the type, nature, or value of the postal item and such information has not been recorded on the Courier Consignment Note (SY.DE.TA.); the Sender has failed to issue and provide the tax documents or any other supporting documentation required by applicable law; or liability is otherwise excluded pursuant to the Code of Conduct for the Provision of Postal Services, Decision No. 1182/7 of the Hellenic Telecommunications and Post Commission (EETT) (Government Gazette, Series II, No. 615/09.02.2026), or any other applicable legislation. Indicative delivery times are published on the Company's website and in its applicable price list, as amended from time to time.
Article 4: The Sender represents, warrants, and undertakes that: a) all information and declarations provided in connection with the shipment, including, without limitation, any declaration regarding its contents, are true, complete, and accurate; b) the item submitted for transportation has been correctly marked with all required labels, details, and the Recipient's full address; c) the shipment has been packaged in a manner appropriate to ensure its safe handling and transportation; d) any personal data provided to GENIKI TACHYDROMIKI are accurate and have been collected lawfully, fairly, and transparently, and that the Sender has obtained the data subjects' valid consent both for the processing of such personal data and for their disclosure to the Company; e) the Sender authorizes the Company to process such personal data for the purposes of performing this contract, including, where necessary, sending shipment status notifications via SMS, e-mail, Viber, or other electronic communication channels; f) in the case of shipments destined for countries outside the European Union (third countries), the Sender expressly authorizes GENIKI TACHYDROMIKI to transfer the necessary personal data outside the European Union solely for the purpose of performing this contract and further confirms that all required consents from the relevant data subjects have been duly obtained for such international transfer; g) the Sender shall pay any additional charges that may arise during the processing, return, storage, or handling of the shipment, including any supplementary fees resulting from the nature of the item being transported.
Article 5: GENIKI TACHYDROMIKI shall have the right to retain possession of, or withhold delivery of, any shipment in its custody as security for the payment of all charges arising from the transportation of the shipment, including, without limitation, freight charges, transportation costs, and any other applicable fees, until such amounts have been paid in full.
Article 6: GENIKI TACHYDROMIKI accepts shipments for which the transportation charges are payable by the Recipient. Should the Recipient refuse, for any reason whatsoever, to pay the applicable transportation charges, the Sender shall remain fully liable for the payment of all amounts due to GENIKI TACHYDROMIKI.
Article 7: GENIKI TACHYDROMIKI may process shipments, cash-on-delivery (COD) consignments, and transportation services based on instructions provided by non-written means, including, without limitation, telephone, electronic, or other equivalent forms of communication. In such cases, the person giving the instruction shall assume all the rights and obligations of the party designated as the "Sender" on the Courier Consignment Note (SY.DE.TA.).
Article 8: In the event of the total destruction or loss of the contents of an envelope, the liability of GENIKI TACHYDROMIKI shall be limited as follows: i. Domestic shipments: compensation equal to ten (10) times the postal charge paid for the shipment, together with reimbursement of the postal charge paid for that shipment; and ii. International shipments: compensation equal to five (5) times the postal charge paid for the shipment, together with reimbursement of the postal charge paid for that shipment. In the event of the total destruction or loss of the contents of a parcel, the liability of GENIKI TACHYDROMIKI shall be limited as follows: i. Domestic shipments: compensation equal to eight (8) times the postal charge paid for the shipment, together with reimbursement of the postal charge paid for that shipment; and ii. International shipments: compensation equal to four (4) times the postal charge paid for the shipment, together with reimbursement of the postal charge paid for that shipment. In all cases, the maximum compensation payable shall not exceed the purchase price or replacement value of the item. In the event of partial loss, theft, or damage to the contents of an envelope or parcel, compensation shall be equal to the actual value of the loss, theft, or damage, provided that such compensation shall not exceed the amount payable in the event of total loss, theft, or destruction. The burden of proving the purchase price or replacement value of the item shall rest with the claimant. For the purpose of calculating the actual value of the item, no account shall be taken of its commercial utility or of any special or subjective value that the contents may have had for the person entitled to compensation. The Sender, or any other user of the Company's services (including, without limitation, the Recipient or the instructing party), expressly and unconditionally accepts the above maximum compensation limits. These limits shall apply to any claim arising out of the provision of postal services, whether based on contract, tort, or any other legal basis, including claims for non-pecuniary (moral) damages and any alleged loss of profit, in accordance with Decision No. 1182/7 of the Hellenic Telecommunications and Post Commission (EETT) (Government Gazette, Series II, No. 615/09.02.2026). The Sender further irrevocably waives any claim against GENIKI TACHYDROMIKI for any additional direct, indirect, consequential, or other damages, including loss of profit, irrespective of the legal basis of such claim, and expressly releases the Company from any liability exceeding the compensation limits set out above. The above compensation limits apply separately to each individual shipment and shall not be increased even where the Company has been informed in advance of any potential risk associated with the shipment. GENIKI TACHYDROMIKI has no knowledge of the contents of the shipments entrusted to it. Accordingly, where a shipment has not been insured, the Sender acknowledges and agrees that the value of its contents is covered only up to the maximum compensation limits specified above. Any value in excess of those limits shall remain solely at the Sender's own risk. Payment of the above compensation shall be made only where: the Company's liability has been duly established; and the person claiming compensation has complied with the procedure set out in Article 13 of these Terms and Conditions. For the purposes of compensation, the person entitled to receive payment shall be the user who entered into the contract with the postal operator and paid the postal charges. If that person expressly waives such right, compensation may be paid to the person designated by them (whether the Sender or the Recipient), provided that the Company has been duly notified by any appropriate means. Where the person instructing the shipment differs from the person identified as the Sender, the person named as the Sender on the Courier Consignment Note (SY.DE.TA.) shall initially be deemed the beneficiary of any approved compensation, rather than the instructing party. If the named Sender expressly waives this right in writing, the compensation may then be paid to the Recipient. The above maximum compensation limits shall also apply to shipments for which a value has been declared but which have not been insured in accordance with the provisions set out below. In addition, depending on the value declared by the Sender, any postal item transported within Greece may, at the Sender's option, be insured against loss, theft, or damage through the insurance company cooperating with GENIKI TACHYDROMIKI for an amount exceeding the statutory compensation limits. The insurance premium shall be equal to 0.6% of the declared value of the shipment. Entitlement to compensation exceeding the statutory limits shall arise only if: the contents of the shipment have been declared at their true value; the shipment has been insured for that declared value; and the applicable insurance premium has been paid in due time. Where the value of the shipment has not been declared and the additional insurance premium has not been paid, no claim for compensation exceeding the statutory limits shall arise. It is expressly agreed that, where the user of the Company's services (including the instructing party, the Sender, or any third party) insures the shipment with an insurance company other than the insurer cooperating with GENIKI TACHYDROMIKI, the Company's liability shall in no event exceed the compensation limits established by Decision No. 1182/7 of the Hellenic Telecommunications and Post Commission (EETT), irrespective of the identity of the claimant, including any insurance company exercising rights of subrogation. Where a shipment transported by GENIKI TACHYDROMIKI has been insured under an insurance policy independently arranged by the user of the Company's services, the insured declares and warrants that such insurance policy includes a waiver of the insurer's right of recourse (subrogation) against GENIKI TACHYDROMIKI in its capacity as carrier. The insured shall be liable to indemnify the Company for any loss or damage it may suffer as a result of the omission of such waiver from the insurance policy.
Article 9 – Exclusions and Limitations of Liability GENIKI TACHYDROMIKI shall bear no liability whatsoever for compensation in respect of any shipment, regardless of the cause giving rise to the claim, unless all financial obligations owed to GENIKI TACHYDROMIKI have been duly and timely discharged in accordance with the applicable agreement between the parties, including, without limitation, any insurance premiums due. The Company shall be entitled to set off any compensation payable to the beneficiary against any amounts owed by such beneficiary to GENIKI TACHYDROMIKI.
Furthermore, GENIKI TACHYDROMIKI shall not be liable for any delay in the collection, transportation, or delivery of any shipment, nor for any loss, damage, direct or indirect loss, consequential damages, or loss of profit arising from delayed delivery, improper delivery, or non-delivery resulting from unforeseen circumstances or events of force majeure, including, without limitation: a) unforeseen events beyond reasonable human control, such as accidents irrespective of fault, adverse weather conditions, delays affecting means of transport, strikes, war, general or partial mobilization, lockdowns, and similar events; b) any act, omission, or incorrect instructions on the part of the Sender, the Recipient, or any third party having an interest in the shipment; c) the inherent nature or characteristics of the contents of the shipment, which may render them susceptible to damage, deterioration, or destruction; or d) extraordinary circumstances arising from regulatory measures, including, without limitation, extreme weather events and/or public health protocols. In addition, GENIKI TACHYDROMIKI shall bear no liability whatsoever for any direct or indirect loss, consequential damages, or loss of profit arising from delay, non-delivery, damage to, or destruction of a postal item where: the Sender has failed to declare the type, nature, and value of the postal item and such information has not been recorded on the Courier Consignment Note (SY.DE.TA.); or the Sender has failed to issue and provide the tax documentation and any other supporting documents required by applicable law.
GENIKI TACHYDROMIKI shall further bear no liability in any of the cases provided by applicable law or by the individual contract, including where: the postal item has been duly delivered to the Recipient; the Sender has failed to declare the type, nature, and value of the postal item; the contents of the postal item are contrary to or in breach of applicable legislation; the shipment consists of perishable goods, irrespective of whether or not the Company was aware of their nature. The Company shall likewise bear no liability where the Sender has failed to ensure that the shipment has been properly packaged. The Sender expressly warrants the adequacy of the packaging upon tendering the shipment for carriage, and the issuance of the Courier Consignment Note (SY.DE.TA.) shall constitute conclusive evidence of such warranty. Any liability of the Company shall cease upon delivery of the shipment to the Recipient.
GENIKI TACHYDROMIKI shall also bear no liability in the following circumstances:
• Force majeure, as defined under applicable law, including extraordinary events not attributable to any act or omission of the Company, its employees, contractors, or agents, the consequences of which adversely affect the Company's operations. Force majeure shall also include compliance with mandatory regulatory measures affecting postal services, including, without limitation, lockdowns, extreme weather conditions, public health measures, and strikes. During the occurrence of any such event, the Company shall take all reasonable measures to comply, to the greatest extent possible, with its contractual obligations.
• Proven criminal acts committed at the Company's premises or involving its means of transport, resulting in the loss, damage, or destruction of postal items.
• Failure by users of the postal services to perform their contractual obligations.
• Acts or omissions contrary to the laws of the State.
• Failure by the Company to perform its obligations where such failure is attributable to the fault, instructions, or wishes of the customer.
• Claims that are demonstrably unfounded.
• Proven fault on the part of the customer or of a third party.
Furthermore, GENIKI TACHYDROMIKI shall not be liable for the total or partial destruction of any postal item in any of the circumstances provided for in Article 2 of Decision No. 1182/7 of the Hellenic Telecommunications and Post Commission (EETT) (Government Gazette, Series II, No. 615/09.02.2026), including, without limitation:
i. force majeure or emergency situations which could neither have been foreseen nor avoided by the postal operator; in such cases, the postal charges paid shall be refunded;
ii. proven criminal acts committed at the Company's premises or involving its means of transport resulting in the loss, damage, or destruction of postal items; in such cases, the postal charges paid shall be refunded;
iii. damage resulting from the inherently perishable nature of the contents of the postal item or parcel, including, without limitation, food products with expiry dates and pharmaceutical products, provided that the applicable transport conditions have been complied with;
iv. proven negligence on the part of the Sender, including, without limitation, inadequate packaging, inaccurate description of the contents, or incomplete or incorrect Recipient details;
v. shipments containing items whose transportation or possession is prohibited in respect of the Sender and/or the Recipient, or which are classified as non-acceptable items under the Company's Postal Services Charter;
vi. shipments whose contents are seized or destroyed by the competent authorities;
vii. shipments in respect of which the Recipient has failed to claim or collect the postal item for a period exceeding six (6) months;
viii. shipments that have been delivered to the Recipient where no reservation or complaint has been made within two (2) working days following delivery;
ix. insured postal items intentionally insured for an amount exceeding the actual value of their contents, or where fraudulent intent on the part of the Sender is established with the purpose of obtaining compensation; and
x. acts, decisions, or procedures carried out by the competent Customs Authorities in connection with the inspection or clearance of postal items subject to customs control.
Article 10 – Charges and Volumetric Weight The user of the Company's services expressly declares that they are aware of and accept the charges applicable to the services as set out in the Company's current price list, available on the Company's website at www.taxydromiki.com. The user further acknowledges and accepts that, in accordance with the Company's price list, the charge for each shipment is determined on the basis of both its weight and its volume. Where the volumetric weight of a shipment, calculated as: Length × Height × Width (in centimetres) ÷ 5,000 exceeds its actual gross weight, the user accepts that the shipment shall be charged on the basis of the volumetric weight, in accordance with the applicable IATA (International Air Transport Association) regulations.
Article 11 – Required Documentation For every shipment transported through GENIKI TACHYDROMIKI that contains goods or other tangible items, the shipment must be accompanied by all documents required by applicable law for its lawful transportation.s
Article 12 – Undeliverable Shipments Where a postal item cannot be delivered to the Recipient for any reason whatsoever, the Recipient shall be notified in writing and a second, or where appropriate additional, delivery attempt(s) shall be arranged in consultation with either the Recipient or the Sender. If delivery to the Recipient ultimately proves impossible for any reason, including where the Recipient refuses to accept the shipment, the Sender shall be notified without delay and the shipment shall be returned to the Sender at the Sender's expense. The Sender shall bear the applicable return transportation charges, without prejudice to the Company's right to recover any additional loss or damage it may have suffered. Postal items that cannot be delivered to the Recipient and cannot be returned to the Sender shall be deemed permanently undeliverable and shall be disposed of in accordance with the Company's applicable destruction procedures.
Article 13 – Claims, Dispute Resolution, and Jurisdiction Any claim shall be submitted by the person entitled thereto and must be served in writing upon the offices of GENIKI TACHYDROMIKI within six (6) months from the date on which the Company accepted the shipment. Any dispute may be resolved either through an amicable settlement procedure or through the Dispute Resolution Committee (DRC) established by GENIKI TACHYDROMIKI. Any dispute arising between the user of the services and GENIKI TACHYDROMIKI shall be subject to the exclusive jurisdiction of the competent courts of Athens, Greece. For matters not expressly regulated by these Terms and Conditions, the provisions of the Company's Consumer Obligations Charter (Postal Services Charter – PSC), as published on the Company's website at www.taxydromiki.com, shall apply. The user of the Company's services declares that they have read, understood, and accepted the provisions of the Company's Consumer Obligations Charter (PSC). For further information, users may contact the Company's local service branches, its Head Office by telephone at +30 210 485 1100, by fax at +30 210 481 2902, by e-mail at info@taxydromiki.gr, or through any other communication channels made available by the Company.
Article 14 – Electronic Consignment Notes and Electronic Signature Where the Sender makes use of the Company's electronic system for the issuance of Courier Consignment Notes, the Sender declares that they have read, understood, and accepted these Terms and Conditions. Where deliveries are carried out using a dedicated electronic device connected to the Company's shipment management and tracking information system, the electronic signature digitally captured from either the Sender or the Recipient through such device shall have the same legal force and effect as a handwritten signature affixed to these Terms and Conditions.
Article 15 – Personal Data Users of the services of GENIKI TACHYDROMIKI S.A., including both the Sender and the Recipient, declare that any personal data and electronic signatures provided to the Company for the purposes of this Agreement are accurate and complete. The Sender and the Recipient further expressly consent to the collection, storage, and processing of such personal data and electronic signatures by GENIKI TACHYDROMIKI solely for the purposes of performing this Agreement.
Article 16 – Data Protection and Privacy Policies GENIKI TACHYDROMIKI maintains both a Personal Data Protection Policy and a Communications Privacy Policy. The full text of the above policies, together with these Terms and Conditions and the Company's Consumer Obligations Charter (Postal Services Charter – PSC) governing all courier services provided by GENIKI TACHYDROMIKI, as amended and in force from time to time, is published on the homepage of the Company's website at www.taxydromiki.com.